Payment and dispatch
Payment and dispatch
The following terms and conditions apply:
Dispatch conditions
Domestic delivery (Germany) and neighbouring countries: Europa.
We offer worldwide deliveries, please contact us by e-mail at post@cheval-ami.fr
Dispatch costs (inclusive of legally applicable VAT)
We ship your order from DE-Hamburg with DHL (delivered internationally by the respective state post office), personalised mineral food from FR with Mondial Relay at the following conditions:
Zone I - Germany:
Shipping class I* Shipping flat rate: € 5.90 - Free of charge for orders of 5 or more products
Shipping class II** Shipping flat rate: € 6,50
Shipping class III*** Shipping costs per 30 kg: € 6,90
Shipping class IV**** Current daily price: On request to post@cheval-ami.fr
Zone II - Belgium, Denmark, France, Netherlands, Austria:
Shipping class I* Shipping flat rate: € 8,90 - free of charge for 5 products or more
Shipping class II** Shipping flat rate: € 12,90
Shipping class III*** Shipping costs per 30 kg: € 14,90
Shipping class IV**** Current daily price: On request to post@cheval-ami.fr
Zone III - Italy, Sweden, Spain, Slovenia, Slovakia, Hungary, United Kingdom
Shipping class I* Shipping flat rate: € 12,90
Shipping class II** Shipping flat rate: € 16,90
Shipping class III*** Shipping costs per 30 kg: € 19,90
Shipping class IV**** Current daily price: On request to post@cheval-ami.fr
Zone IV - Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Lithuania, Luxembourg, Malta, Monaco, Poland, Portugal, Romania, Czech Republic, Cyprus
Shipping class I* Shipping flat rate: € 19,90
Shipping class II** flat rate: € 24,90
Shipping class III*** Shipping costs per 30 kg: € 27,90
Shipping class IV**** Current daily price: On request to post@cheval-ami.fr
Products Shipping class I* hay nets, hoof boots and their accessories, Equimero, LaBona, care products, feed up to 4 kg, books, "By Cheval Ami"
Products Shipping cl. II** Feed from 4 kg - 14 kg
Products dispatch class III*** Feed over 14 kg, hay boxes without time control
Products Shipping class IV**** Time-controlled hay boxes, fodder pallets, hemp bedding
Coaching via the École virtuelle, flyers, stickers, material samples, vouchers are basically free of shipping costs.
If you order products from different shipping classes, the respective costs for delivery will be added up. You will find the corresponding shipping class on each product page, as well as the delivery time.
CONTACT: shipping@cheval-ami.de or +491702028215 // +33626221000
- We are pleased about every consignment we are allowed to send to non-European countries. Unfortunately, the technology of our website has not yet been developed in such a way that we can handle this dispatch automatically. Please write to us so that we can inform you about the shipping costs!
- When things have to go fast: We love shipping with DHL Express! Give us a call!
- In order to inform you as quickly as possible about the delivery costs for shipping goods, please include the postcode, place of delivery address and the desired order quantity in your request.
Bulky goods are marked as such in the item description.
Delivery periods
Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 2 - 42 days, for deliveries abroad within 2 - 42 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.
In case of self-collection, we will inform you by email once the product is ready, along with the collection options. In this case, dispatch costs will not be charged.
Terms of payment
For domestic deliveries (Germany) the following payment options are available:
- Payment in cash at the time of collection
- Prepayment via transfer
- Payment via credit card
- Payment via PayPal
- Payment by invoice
In case of deliveries to a foreign country, you have the following payment options:
- Payment in cash at the time of collection
- Prepayment via transfer
- Payment via credit card
- Payment via PayPal
- Payment by invoice
Further details on payment
Payment by invoice is possible under the following condition:
Prepayment, delivery after receipt of payment
The invoice amount is to be settled at the time of payment on invoice within 14 days.
If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.
In case of questions, please contact us at the contact details mentioned in the Legal Notice.