0

Payment and dispatch

Payment and dispatch

The following terms and conditions apply:

Dispatch conditions

Domestic delivery (Germany) and neighbouring countries: Europa.

We offer worldwide deliveries, please contact us by e-mail at post@cheval-ami.fr

Dispatch costs (inclusive of legally applicable VAT)

Domestic deliveries (Germany):

The shipping costs for our products are different, see item description. Shipping costs are added by weight and volume, the system automatically uses the highest shipping level of a product and automatically adds only when a 30 kg box is full and a second box is needed for shipping. Before you complete your order, the actual shipping costs of your entire order will be displayed in the shopping cart for verification.

If the dispatch involves bulky goods (freight forwarding), we calculate as follows:
Shipments by a forwarding agent is only possible after prior contact by e-mail : post@cheval-ami.fr

Bulky goods are marked as such in the item description.

Deliveries to foreign countries:

The shipping costs for our products are different, see item description. Shipping costs are added by weight and volume, the system automatically uses the highest shipping level of a product and automatically adds only when a 30 kg box is full and a second box is needed for shipping. Before you complete your order, the actual shipping costs of your entire order will be displayed in the shopping cart for verification.


If the dispatch to foreign countries involves bulky goods (freight forwarding), we calculate as follows:
Shipments by a forwarding agent is only possible after prior contact by e-mail : post@cheval-ami.fr

Bulky goods are marked as such in the item description.

Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 2 - 42 days, for deliveries abroad within 2 - 42 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

In case of self-collection, we will inform you by email once the product is ready, along with the collection options. In this case, dispatch costs will not be charged.

Terms of payment

For domestic deliveries (Germany) the following payment options are available:

- Payment in cash at the time of collection
- Prepayment via transfer
- Payment via credit card
- Payment via PayPal
- Payment by invoice

In case of deliveries to a foreign country, you have the following payment options:

- Payment in cash at the time of collection
- Prepayment via transfer
- Payment via credit card
- Payment via PayPal
- Payment by invoice

Further details on payment

Payment by invoice is possible under the following condition:

Prepayment, delivery after receipt of payment

The invoice amount is to be settled at the time of payment on invoice within 14 days.

If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.

In case of questions, please contact us at the contact details mentioned in the Legal Notice.

We use cookies to track your preferences and to optimize our website for you. By using this website, you agree to the use of cookies.